Privacy Policy.

1. Introduction & Commitment to Confidentiality

Aureva Dental ("we," "our," or "the Clinic"), operating at 2nd Floor, No. 11/4, SLV Nilaya, Horamavu Agara Road, Near Nayara Petrol Bunk, Hennur Bande, Bengaluru, Karnataka 560043, is strictly committed to protecting the privacy, confidentiality, and security of our patients and website visitors.

This Privacy Policy explains how we collect, handle, store, and protect your personal identification, medical history, clinical records, and communication details in full compliance with the Information Technology Act (2000), Digital Personal Data Protection Act (DPDPA), and Dental Council of India ethical guidelines.

2. Information We Collect

To provide clinical dental healthcare, personalized treatment plans, and emergency support, we collect the following categories of information:

• Personal Identifiers: Name, age, gender, telephone number, email address, emergency contact numbers, and residential address.
• Clinical & Health Records: Dental history, systemic medical history (allergies, diabetes, hypertension, cardiac conditions, medications), digital RVG dental X-rays, intraoral photographs, and diagnostic models.
• Appointment & Transaction Records: Preferred appointment slots, treatment logs, consultation notes, payment modes, and invoicing records. We do not store sensitive credit or debit card numbers on our servers.
• Digital Usage Data: Anonymized website analytics (via Google Tag Manager and Google Analytics), browser type, referring pages, and device telemetry to enhance website usability.

3. Purpose and Legal Basis for Processing

We utilize patient information strictly for legitimate medical and clinical operations:

• Diagnosing oral pathology and administering safe, comfortable dental treatments.
• Scheduling appointments, dispatching reminders via WhatsApp or SMS, and post-operative follow-up consultations.
• Maintaining accurate medical records in accordance with statutory dental healthcare regulations in India.
• Coordinating with certified dental laboratories (e.g., custom CAD/CAM zirconia crown milling, clear aligner fabrication).
• Providing patient receipts and facilitating bank EMI options upon patient request.

4. Data Security and Storage

All physical and digital records are protected by stringent technical safeguards:

• All web communications with aurevadental.com are encrypted using modern Transport Layer Security (TLS 1.3 / SSL).
• Digital radiography and patient records are stored on restricted-access, encrypted clinical management software accessible only by authorized dental surgeons and clinicians.
• Physical records are stored in secure, keycard-monitored administrative facilities within our Hennur clinic.

5. Third-Party Disclosures

Aureva Dental does not sell, rent, lease, or monetize patient information under any circumstances. Disclosures are limited solely to:

• Certified Dental Laboratories: Disclosing de-identified 3D digital impressions and shade guides for prosthetic milling.
• Medical Specialists: Referring to trusted maxillofacial surgeons, endodontists, or radiologists when multidisciplinary surgical care is necessary.
• Legal Mandates: Where required by applicable Indian law, court order, or authorized government health authorities.

6. Cookies & Tracking Technologies

Our website uses standard essential cookies and anonymized Google Analytics tags to monitor website load times and improve user experience. You can choose to disable cookies in your personal browser settings without impacting your ability to browse our clinic's treatment guides or reach our emergency contact lines.

7. Patient Rights

As a patient of Aureva Dental, you retain the right to:

• Access, inspect, or request digital copies of your diagnostic RVG X-rays and treatment records.
• Request corrections or updates to your contact details or emergency contact information.
• Opt out of non-clinical promotional communications at any time.

8. Contact Our Data Protection Officer

If you have any questions, privacy concerns, or requests regarding this Privacy Policy, please contact our administrative team: